Clientarea

Return Policy

Refund/Cancellation Policy – CryptexSoft S.P. Store

 

COMMENTS, SUGGESTIONS, COMPLAINTS AND QUESTIONS

All your feedback about our store https://store.cryptexsoft.com are Welcome. You can send any comments, ideas, notes, messages, suggestions, remarks, in order to improve the services at [email protected].

All that communications sent to us shall stay to us and can be used by us in any manner, including reproducing, disclosing, and publishing, without compensation to you.

For any further questions or complaints regarding violations of this Agreement, please contact us at [email protected].

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE.

REFUND POLICY / CANCELLATION

Cryptexsoft IT Services – Katsianoudis G. Charalampos Sole Proprietorship  is a Sole Proprietorship Company which has its head offices at Apostolou Pavlou 30,Thessaloniki, Greece., VAT Number EL062859276 and is a company of rendering cloud services and IT services to customers through its marketplace https://store.cryptexsoft.com  that belongs to “Cryptexsoft PC “. The terms of use are governed by European law and the laws of International Trade. Any dispute shall be settled under the jurisdiction of the courts of Thessaloniki, Greece. If any of these provisions is held to be unenforceable or excessive, the remaining terms of use of this page and conditions of privacy remain in full force.

Cryptexsoft IT Services provide access to a variety of cloud services and internet services through this website https://store.cryptexsoft.com subject to the following terms and conditions. Cryptexsoft IT Services reserves the right to revise these terms, conditions, and the services from time to time as Cryptexsoft IT Services sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the Site or any services provided by Cryptexsoft IT Services. Users should check these terms and conditions periodically. By using the Site after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.

You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Cryptexsoft IT Services for any reason during the refund period applicable to your product type or service as below.

  • Acronis Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
  • Shared Hosting Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
  • Office 365 Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.

Users Restrictions / Obligations

The user is obliged to use the services only according to the law, as it is in force at any time. Cryptexsoft IT Services reserves the right to suspend or stop the rendering its services in case that the user does not comply with the conditions or policies, or in case that Cryptexsoft IT Services discovers any suspicious activity of misuse by the user. At the same time Cryptexsoft IT Services reserves the right to seek any sort of compensation that has been suffered from this cause.

User must always keep the passord safe. In the event of any loss or damage that may result from the incorrect operation of the service, based on the codes, Cryptexsoft IT Services is entitled, automatically and without judicial mediation to terminate the service to this user without paying any compensation to him.

Cryptexsoft IT Services reserves the right to cancel or suspend the operation of the Services or the access of the customer or any user access to the software provided by Cryptexsoft IT Services in connection with the rendering of the Services, in case that Cryptexsoft IT Services has the obligation to so (1) where required by law, (2) upon a judgment of a competent court or (3) when Cryptexsoft IT Services has well – grounds reasons to believe that the user is involved in any fraud or other illegal activity in connection with this Agreement.